Choosing an organisation that will provide maintenance of your ICT equipment involves two key issues. On the one hand there is, of course, the price you pay, and on the other there is the guaranteed reliability of the service that you receive as a result of what you pay.
If we consider price, the benefit of moving away from your present supplier, particularly if it is LA provided, is normally fairly obvious, and it is quite often possible to get a reduction of at least 40% on current prices.
That sort of saving is quite well known and well established. But there is also the issue of the quality of your service to discuss.
If the last time you needed urgent technical support in the school you were able to make a phone call, have it answered by the third ring, speak to a technician, and get the matter resolved over the phone (perhaps with the technician dialling into your system), or have a technician on your premises within two hours, you might well think that the cost is worth it.
But if you had to wait two or three days, if the query was delayed because there was no one suitable to take the call, or if, worst of all, if the whole enquiry was lost at the other end, and you had to call back to find out what was happening, then you might think again.
You may require a service which guarantees a fix or an onsite visit within a predetermined time so that you know exactly what you are paying for and exactly what you are going to get.
Likewise you might feel that you need a visit once a week, or maybe once a month, or … the fact is, the whole service should be based around your specific needs, rather than a pre-arranged schedule set down by your ICT technical service provider. Of course, the ultimate win-win situation is a drop in the price you are currently paying and a service that is guaranteed and which is geared around your specific requirements.
Maybe that is enough to convince you of the need to consider an alternative quote from elsewhere.
Right now we are offering all West Midlands Schools 20% OFF our ICT Technician services. To discuss your requirements please give us a call on 0121 309 0060.
You can also find out more about Supreme ICT by visiting our website at http://www.ictsupportforschools.co.uk/ict-services/technician-visits/
Schools Services Manager
ICT Support Schools